How can I track my order?
You will be emailed your tracking number once your order has been dispatched. We ship all our products through Sendle.
Where is Creative Framing located?
216 Mair Street
How are prints shipped?
The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. If you live in the Ballarat region you can also pick up your frame once ready in our shop.
How long will it take to receive my order?
All orders will be processed and dispatched within 1 - 3 business days. Feel free to get in touch at email@example.com if you have any further queries regarding delivery / shipping time frames.
If you are unsatisfied with your order, Creative Framing is willing to offer you a return for a credit or exchange. Your return must adhere to our policy and procedures outlined.
Creative Framing offers returns or exchanges on domestic orders within 10 days from the date of shipment/purchase (in store) and International orders within 20 days from the date of shipment.
Items must be in new condition in orginal packaging.
There will be no returns on sale or discounted items. All purchases on sale items are final. We will not be held responsible for shipping and handling costs for the return item (including packaging).